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Field Operations Manager

Company Overview

American Humane seeks a Field Operations Manager to manage the growing national farm animal welfare audit and compliance services.  The position will work in association with farmers/ranchers, agricultural industry trade organizations, farm animal equipment manufacturers, veterinarians and academics, media, and consumers to fulfill the mission of American Humane’s Farm Program. This position is based at American Humane’s national headquarters in Washington, DC and reports directly the National Director of Farm Animal Operations.

For more than 100 years American Humane has been first in promoting the welfare and safety of animals and strengthening the bond between animals and people We are first to serve, wherever animals are in need of rescue, shelter, protection or security. Through our innovative leadership initiatives – from our “No Animals Were Harmed®” program in Hollywood to broad-based farm and conservation animal welfare certifications, to rapid response rescue and care across the country – American Humane sets the gold standard as the most visionary and effective animal welfare organization in the nation.

Job Summary

The Field Operations Manager is responsible for management and oversight of American Humane Certified (AHC) under American Humane’s Farm Program.  This includes coordination and scheduling of physical audits, field data collection, following up on corrective action measures, ensuring that billing and certifications are up-to-date, and cultivation, development and retention of producers. 

The Field Operations Manager provides field support for AHC to producers and others in the food-chain industry and work with the Farm team on the AHC farm animal welfare standards and their implementation in the field.  This position also coordinates Farm Program attendance at industry meetings and manages the certification of farm equipment/technology that demonstrably improves the welfare of animals under the Seal of Approval program. As part of the Farm Program the Manager seeks to educate farmers/ranchers as well as retailers on the value of third party certification of good animal welfare practices and to educate consumers and children on the taste, nutritional and quality benefits of humanely raised food.  

Responsibilities and Duties

  • Execute the current American Humane Certified Standards and communicate with American Humane Certified Producers regularly
  • Meet with and cultivate producers with the end result of their signing agreements and becoming part of American Humane Certified Program
  • Oversee and manage producer registration, auditing processes, data collection for online reporting and systematic tracking, and producer process improvement concerning AHC standards
  • Educate and assist producers in effectively using the online Producer site and other web-based tools to track and record audits, and certification process
  • Administration of multiple Producer accounts through the certification process and revenue tracking/recording in coordination with the Farm team
  • Meet with producers and advisory scientists
  • Coordinate with contractors responsible for audits and re-inspection audits and shadow a representative sample of audits
  • Represent AHC at scientific meetings and workshops on animal welfare and farm animal audit issues
  • Write reports, memos, and correspondence in response to questions regarding the American Humane Certified program and standards
  • Prepare and communicate technical information to internal and external stakeholders
  • Systematically track multiple producer accounts and their related activity with AHC
  • Provides stories, data and content for use on website, appeals, funding proposals, projects and general public information
  • Monitors national and international farm animal health and welfare trends as well as legislative and regulatory activity and keeps senior management updated on emerging issues

Essential experience, knowledge, skills and abilities:

Diversity of experience in some or all of the following fields: agricultural animal health and welfare, agriculture industry (including allied groups), food supply chain, marketing and sales, government (state or national), agricultural engineering, principles and practices associated with animal welfare including animal husbandry, humane education and employee training.

  • Bachelor’s or master’s degree in a related field
  • Excellent verbal and written communication skills; active listening
  • Proficient in MS Office suite, including Word, Excel, Access, MS Project
  • Adept at building collaborative relationships and demonstrating diplomacy with diverse constituencies, including farmers/ranchers, trade organizations, retailers, food services and academics
  • Demonstrated ability to provide effective and timely decisions
  • Ability to work collaboratively and to uphold the tenets of the program

Direct reports:  

  •  None

Physical demands and work environment: 

  • Extensive travel, including outside of regular office hours, nights & weekends, often to remote locations
  • Exposure to barns with intensive animal production
  • Exposure to bio secure environments, requiring donning of protective gear

 

Employees are expected to adhere to all organizational policies and to act as role models, demonstrating American Humane’s core values:

 

Compassion

Accountability

Respect for all

Loyalty to mission

Sustainability

Honesty, integrity, trust

 

 

American Humane is an Equal Opportunity Employer

 

 

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